Intensive Case Management

Opening Doors’ Intensive Case Management (ICM) program serves the most vulnerable refugees who require specialized services to stabilize and integrate into their new communities in Sacramento beyond the 90-day resettlement period. ICM works with refugees who previously endured or are currently experiencing a challenging life event that causes physical or mental health conditions or symptoms, or particular challenges with integration.

Our Programs | Refugee Programs | Intensive Case Management


Eligible individuals may enroll in ICM for 6-12 months to develop and work towards a goal-oriented self-sufficiency plan. ICM uses a strengths-based approach to promote the resiliency and integration of refugees in the Sacramento region.

  • ORR refugee status (Refugee, SIV, Asylee, and others)
  • Has lived in the U.S. less than 5 years
  • Experiencing vulnerability as one of the following:
    • Single-parent
    • Young adult without parent
    • Minor (under 18)
    • Elderly refugee
    • LGBT refugee
    • Refugee living with HIV/AIDS
    • Refugee with social/psychological conditions or at risk of suicide
    • Individuals experiencing substance abuse
    • Refugee with a disability or illness
    • Secondary migrant
    • Survivor of torture
    • Survivor of domestic violence or sexual and gender-based violence


  • Case management coordination within and across service providers to address the assessed needs of the client
  • Scheduling appointments
  • Assisting with transportation arrangements
  • Ensuring appropriate language interpretation is provided
  • Completing paperwork
  • Advocating for clients to receive services
  • Providing education for navigating difficult or complex systems
  • Listening to a client during a difficult time

Between March 2017 and September 2018, Opening Doors served 77 refugee individuals from Afghanistan, Iraq, and Syria through the ICM program.

Refugee Inter-professional Community Engagement (RICE)

Opening Doors ICM program collaborated with the Office of Refugee Health (ORH), University of California Davis, and California State University of Sacramento to form the Refugee Inter-professional Community Engagement (RICE) initiative. RICE was formed to support the health needs and promote the continuum of care of refugees in Sacramento County. RICE seeks to improve health outcomes, maximize the utilization of public resources and health care, enhance cultural adjustment, and increase capacity for self-sufficiency for refugees while educating graduate and undergraduate students in the health and mental health conditions and barriers specific to refugees. Fourteen families and 20 refugees in the ICM program received services between April 2017 and May 2018. Funding for the Intensive Case Management program comes from the Office of Refugee Resettlement (ORR) Preferred Communities program.

To refer a client to ICM or receive more information about the program, please contact:

Alyssa Van Hofwegen, MSW | Intensive Case Manager [email protected] | (916) 492-2591 x225

Your support will help us achieve our mission in the community.

Volunteer Donate